FAQs

Answers to your Questions

SHOPPING INFORMATION

What Shipping Methods Are Available?

Flat rate  shipping with Australia Post 

Do You Ship Internationally?

Yes, We have a flat rate International Shipping with Australia Post.

How Long Will It Take To Get My Package?

Depending on your location, between 3 to 7 working days in Australia and between 10 to 30 working days International. Sometimes more if it’s holiday season.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We accept Direct Bank Transfer or the most popular method, Paypal.

Is Buying On-Line Safe?

Let’s face it, there’s every reason in the world to shop online. The bargains are there. The selection is mind-boggling. The shopping is secure. Shipping is fast. Even returns are pretty easy, with the right e-tailers. Shopping has never been easier or more convenient for consumers.

But what about the bad guys who lay in wait? IID’s Third Quarter eCrime Report for 2011 indicates that use of phishing attacks (where thieves attempt to swindle you out of your sign-in credentials and even credit card info by pretending to be a real website, or even an online bank) is down, as much as eight percent since the second quarter and 11 percent since the third quarter of last year. That’s great news—except the same report says sites with malware (malicious code aimed at compromising your privacy) has increased by 89 percent since the second quarter.

Stay calm. While somewhat alarming, these stats should not keep you from shopping online. You simply need some common sense and practical advice. Follow these basic guidelines and you can shop online with confidence. Here are some tips for staying safe online, so you can start checking off items on that holiday shopping list.

1. Use Familiar Websites
Start at a trusted site rather than shopping with a search engine. Search results can be rigged to lead you astray, especially when you drift past the first few pages of links. If you know the site, chances are it’s less likely to be a rip off. We all know Amazon.com and that it carries everything under the sun; likewise, just about every major retail outlet has an online store, from Target to Best Buy to Home Depot. Beware of misspellings or sites using a different top-level domain (.net instead of .com, for example)—those are the oldest tricks in the book. Yes, the sales on these sites might look enticing, but that’s how they trick you into giving up your info.

2. Look for the Lock
Never ever, ever buy anything online using your credit card from a site that doesn’t have SSL (secure sockets layer) encryption installed—at the very least. You’ll know if the site has SSL because the URL for the site will start with HTTPS:// (instead of just HTTP://). An icon of a locked padlock will appear, typically in the status bar at the bottom of your web browser, or right next to the URL in the address bar. It depends on your browser.

Never, ever give anyone your credit card over email. Ever.

3. Don’t Tell All
No online shopping store needs your social security number or your birthday to do business. However, if crooks get them, combined with your credit card number for purchases, they can do a lot of damage. The more they know, the easier it is to steal your identity. When possible, default to giving up the least amount of information.

4. Check Statements
Don’t wait for your bill to come at the end of the month. Go online regularly during the holiday season and look at electronic statements for your credit card, debit card, and checking accounts. Make sure you don’t see any fraudulent charges, even originating from sites like PayPal. (After all, there’s more than one way to get to your money.)

If you do see something wrong, pick up the phone to address the matter quickly. In the case of credit cards, pay the bill only once you know all your charges are accurate. You have 30 days to notify the bank or card issuer of problems, however; after that, you might be liable for the charges anyway.

5. Inoculate Your PC
Swindlers don’t just sit around waiting for you to give them data; sometimes they give you a little something extra to help things along. You need to protect against malware with regular updates to your anti-virus program. We recommend Antivirus programs, which have extras to help fight ID theft, or other free Ad-Aware Internet Security programs you can download and install from the internet.(advice from PCmag http://www.pcmag.com/article2/0,2817,2373130,00.asp)

ORDERS AND RETURNS

How do I place an Order?

Simply browse our website and under SHOP section you will see our products. Select the product you would like to order and at click the ADD to CART button the number of items you want to purchase. After the items are in your Shopping Basket slick on the Cart icon at the top right corner of the page to finalize the purchase.

How Can I Cancel Or Change My Order?

info coming soon… contact us in the meantime

Do I need an account to place an order?

No, you can place an order without making an account. But there are certain advantages to make one.
Once you have an account with us you can keep the Tracking of your product, you can Cancel the purchase, or you can Change your order. If you don’t have an account with us and you purchased a product as guest all these features are not available.

How Do I Track My Order?

info coming soon… contact us in the meantime

Who should I to contact if I have any queries?

You are welcome to contact us any time using the Contact us page available in the top menu. http://novomade.com/pages/contact/

How Can I Return a Product?

info coming soon… contact us in the meantime

Any unanswered questions? Contact Us